Creator Guide
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Why did I earn less commission than expected on a purchase?

Reasons commission can appear less than expected.

  • Exclusions: Some retailers exclude certain items, collections, or even entire brands from earning commissions. This is especially relevant during sale periods, as sale items are not commissionable at some retailers. If an excluded item is part of a larger purchase, it may cause the total commission earned to seem lower compared to the overall order value. While it’s not possible to include every exclusion detail in the platform, we work hard to provide an accurate average rate to guide your expectations.
    • Below, we’ve listed some examples of retailers who we know typically exclude sale items from their programs:
      • Shopbop
      • Lululemon
      • Skims
      • Alo Yoga (discount codes are excuded)
  • Average Commission Rate: Many retailers use tiered commission structures that vary based on factors like brand, product type, cart size, or whether the customer is new or returning. Since we cannot display individual rates for every scenario, we aim to provide an average rate as a helpful reference for what you might typically expect when linking to a particular retailer.
  • Full-Cart Commission: Sometimes, your audience may not purchase the exact item you linked to, but because many of our retailers offer full-cart commission, you’ll still earn commission on eligible items from their overall purchase. This might explain discrepancies between expected and earned commission amounts.
 

As a helpful tip, we’ve included an “i” icon next to retailers with known exclusions next to their commission rates. We encourage you to review this information to better understand any specific terms or exclusions that may apply.

 

If you believe you should have received commission for an order and it is not appearing in your Links or Earnings tab, you can provide more information in this form and our team will do our best to investigate.

 
 
 
Was this helpful? If you need further assistance, get in touch at creatorsupport@shopmy.us.
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