If you've noticed a commission appear and then vanish, it's likely because the brand reversed the order. Here's what that means and why it happens.
Why Brands Reverse Orders
Brands and retailers can reverse a previously recorded commission for several reasons:
- Payment issues — The original payment failed or wasn't authorized.
- Order adjustments — The order was returned, cancelled, exchanged, or flagged as a duplicate.
- Self-made purchases — Some brands do not allow creators to earn commission on purchases made for themselves. If a brand's program prohibits self-purchases, the commission may be reversed.
- Fraud detection — The sale was identified as potentially fraudulent.
- Attribution to another channel — The brand chose to credit a different marketing channel (like email) instead of affiliate.
⚠️ This list isn't exhaustive — specific circumstances vary by brand and their program rules.
Tip: If you'd like to view a detailed breakdown of your commissions, including any items that were canceled or reversed by a brand, you can download your full commission report from the Commissions tab in your Earnings section on desktop. Simply click the Download button to export your report.
How to Check a Brand's Commission Rules
Some brands have restrictions on which items are commissionable or additional earning conditions. Before promoting a brand, it's worth checking.
Hover over the "i" icon next to the commission rate to view any disclaimers, non-commissionable items, or earning restrictions for that brand.
