How long does it take for sales to appear in my “Links” or “Earnings” tab?

Sales and commissions don't always appear immediately after a purchase is made. Orders can take up to 7 days to appear in your ShopMy account, depending on the brand or retailer's reporting timeline.

If it's been less than 7 days since the purchase, please be patient - your order may still be on the way!

Each brand and retailer has its own process for tracking and reporting affiliate orders back to ShopMy. Some orders may appear within a few hours or days, while others can take the full 7-day reporting window.

Even if you've seen orders from a particular brand report quickly in the past, reporting times can fluctuate from order to order. We always recommend allowing the full 7 days before considering an order missing.

Not every product or purchase is eligible for commission. Before assuming an order is missing, tap the “i” icon next to the commission rate to review the brand or retailer's specific commission details and any exclusions.

Keep in mind that commission rates and eligibility can vary by product or category, even within the same retailer.

Self-purchases may also be excluded from earning commission. Many brands and retailers do not consider purchases made through your own affiliate links eligible for commission, so these orders may not track or generate earnings.

Once a commission is reported to ShopMy, you'll typically see it appear as Pending while the retailer verifies the transaction and processes payment to ShopMy.

Pending commissions generally take 30–120 days to lock, depending on the retailer's return and validation timeline. Once a commission is Locked, it becomes eligible for payout.